Terms & Conditions

Last updated: May 2026

1. Introduction

Welcome to Ridaa. By accessing or using our website ridaa.uk and purchasing from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site.

If you do not agree with any part of these terms, please do not use our website.

These Terms & Conditions apply to all visitors, users, and customers of Ridaa.

2. About Us

Ridaa Website: ridaa.uk Contact Email: info@ridaa.uk

3. Use of Our Website

By using our website, you agree that:

  • You are at least 18 years of age, or are using the site under the supervision of a parent or guardian
  • You will use the website for lawful purposes only
  • You will not use the site in any way that violates applicable local, national, or international laws or regulations
  • You will not attempt to gain unauthorised access to any part of the website or its related systems
  • You will not transmit any unsolicited or unauthorised advertising or promotional material
  • You will not reproduce, duplicate, copy, or exploit any part of our website without our express written permission

We reserve the right to restrict or terminate access to our website at our discretion without notice.

4. Account Registration

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Keep your account password confidential
  • Notify us immediately of any unauthorised use of your account
  • Take responsibility for all activity that occurs under your account

We reserve the right to terminate accounts that violate these terms or are inactive for an extended period.

5. Products

We make every effort to display our products as accurately as possible. However:

  • Colours may vary slightly due to screen display settings
  • Product images are for illustrative purposes only
  • We reserve the right to discontinue any product at any time
  • All products are subject to availability

We reserve the right to limit the quantity of items purchased per order or per customer.

6. Pricing

  • All prices are displayed in British Pounds Sterling (£) and are inclusive of VAT where applicable
  • Prices are subject to change without notice
  • We reserve the right to refuse or cancel any order placed at an incorrect price due to a pricing error
  • If a pricing error is discovered after your order has been placed, we will contact you and offer the option to proceed at the correct price or cancel your order for a full refund

7. Orders

By placing an order on our website, you are making an offer to purchase the selected items. An order confirmation email does not constitute acceptance of your order. A contract is only formed when we dispatch your item and send a dispatch confirmation email.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Cancel orders if a product is out of stock or unavailable
  • Request additional verification before processing an order

If we cancel your order, you will receive a full refund within 5–10 working days.

8. Payment

  • We accept payment via major credit/debit cards, PayPal, Klarna, and other payment methods listed at checkout
  • Payment must be made in full at the time of ordering
  • All transactions are processed securely by our payment providers
  • We do not store your full payment card details
  • By providing payment information, you confirm that you are authorised to use the payment method

9. Shipping & Delivery

  • Delivery times are estimates only and are not guaranteed
  • We are not responsible for delays caused by customs, postal services, or circumstances beyond our control
  • Risk of loss and title for items pass to you upon delivery
  • Please refer to our Shipping Policy for full details on delivery timeframes and costs

10. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions. Please refer to our Returns & Refund Policy page for full details on how to return an item and receive a refund.

11. Intellectual Property

All content on this website, including but not limited to:

  • The Ridaa name, logo, and brand identity
  • Product images and photography
  • Text, descriptions, and copy
  • Website design and layout

…is the intellectual property of Ridaa and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any of our content without our prior written consent.

12. User Generated Content

If you submit reviews, comments, or any other content to our website or social media pages, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content for marketing and promotional purposes. You confirm that any content you submit is your own and does not infringe any third party rights.

13. Disclaimer of Warranties

Our website and products are provided “as is” without any warranties of any kind, either express or implied. We do not warrant that:

  • The website will be uninterrupted or error-free
  • The website is free of viruses or other harmful components
  • The information on the website is complete or accurate at all times

14. Limitation of Liability

To the fullest extent permitted by law, Ridaa shall not be liable for any:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Damages arising from your use of or inability to use our website
  • Errors or omissions in website content

Our total liability to you shall not exceed the amount you paid for the order in question.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

15. Third Party Links

Our website may contain links to third party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review our Privacy Policy to understand our practices.

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

We encourage you to review this page periodically.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Ridaa Email: info@ridaa.uk Website: ridaa.uk

We aim to respond to all enquiries within 2 working days.

These Terms & Conditions are governed by the laws of England and Wales and are in accordance with the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable UK legislation.