Privacy Policy

Last updated: May 2026

1. Introduction

Welcome to Ridaa (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ridaa.uk and make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Who We Are

Ridaa Website: ridaa.uk Contact Email: info@ridaa.uk

3. What Information We Collect

We collect information you provide directly to us, including:

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)

Account Information

  • Username and password (if you create an account)
  • Order history and preferences

Communications

  • Emails and messages you send us
  • Newsletter subscription preferences

Automatically Collected Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Device information
  • Cookies and tracking data

4. How We Collect Your Information

We collect information in the following ways:

  • When you place an order on our website
  • When you create an account
  • When you sign up to our newsletter
  • When you contact us via email or contact form
  • Automatically via cookies and analytics tools when you browse our site

5. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates and receipts
  • Manage your account
  • Send marketing emails and newsletters (only with your consent)
  • Improve our website and customer experience
  • Respond to your enquiries and provide customer support
  • Comply with legal obligations
  • Prevent fraud and ensure site security
  • Analyse website traffic and usage via analytics tools

6. Third Party Services

We share data with trusted third parties only where necessary to operate our business. These include:

Analytics We use analytics tools (including Google Analytics) to understand how visitors use our website. These tools may collect anonymised data such as pages visited, time on site, and device information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Email Marketing — Mailchimp We use Mailchimp to manage our mailing list and send newsletters. If you subscribe, your name and email address will be stored on Mailchimp’s servers. Mailchimp is GDPR compliant. You can unsubscribe at any time using the link in any of our emails. View Mailchimp’s privacy policy at mailchimp.com/legal/privacy.

Payment Processors Payment transactions are processed securely by third party payment providers (such as Stripe, PayPal, or Klarna). We do not store your full card details. These providers have their own privacy policies governing use of your data.

Shipping & Fulfilment We share your name and delivery address with our shipping partners to fulfil your order.

WooCommerce & WordPress Our store is powered by WooCommerce. Order and customer data is stored on our secured WordPress server.

We do not sell your personal data to any third party.

7. International Data Transfers

As we ship internationally and use global third party services (such as Mailchimp and Google Analytics), your data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential cookies — required for the website to function (e.g. shopping cart)
  • Analytics cookies — help us understand how visitors use our site
  • Marketing cookies — used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Email Marketing

If you have opted in to receive marketing emails from us, we will send you newsletters, product updates, and promotional offers. You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link at the bottom of any marketing email
  • Emailing us directly at [your contact email here]

We will never send you marketing emails without your consent.

10. Data Retention

We retain your personal data only for as long as necessary:

  • Order data — kept for 7 years for accounting and legal purposes
  • Account data — kept until you request deletion
  • Marketing data — kept until you unsubscribe or request removal
  • Analytics data — retained as anonymised data per the analytics provider’s policy

11. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your personal data (“right to be forgotten”)
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — request your data in a portable format
  • Right to object — object to us processing your data for marketing purposes
  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [your contact email here]. We will respond within 30 days.

12. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) to secure data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

13. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

14. Links to Other Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

16. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Ridaa Email: info@ridaa.uk Website: ridaa.uk

This Privacy Policy was written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.